Find out how we compared to BT, Talk Talk, Plusnet, Tiscali and Virgin this month according to independent global benchmarking company Epitiro. You can also see information about our Customer Service Delivery Performance.
In direct response from your feedback through our regular Customer Satisfaction surveys we have introduced the Keeping You Informed programme.
This programme aims to ensure that you are kept informed of the improvements and enhancements we are making to improve your experience.
To demonstrate our commitment to providing you with the best possible service we have developed a set of promises:
- We promise to... tell you what speed to expect
Ofcom have introduced a voluntary Code of Practice for ISPs aimed at increasing the information available to customers regarding broadband speeds, so that they can make more informed choices when selecting their broadband package.
Karoo is adopting this Code of Practice and you can find out exactly what it means and what we will be doing here.
