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Karoo Customer Zone

Firstly - thanks for being a Karoo Customer.

We'll do our very best to look after you, which is why we want to tell you about all the good things we are doing and 'Keep You Informed' about how we are performing.

Listening to you

Our Keeping You Informed programme is all about making sure you are kept up-to-date about our performance and the ongoing changes we are making to improve the service we provide.

You can send us your feedback at anytime here, but before you do, take a look at the sections below …

Our Karoo Promise to you
No gimmicks about speed

Our environmental commitments

We are committed to a programme of environmental initiatives to reduce CO2 emissions, energy usage and waste, whilst also increasing the materials we recycle. We are also actively encouraging customers to sign up for the Kingston Communications paper-free bill, which allows customers to view their bills online, but continue to pay how they choose.

Click here for more information

Our part in the local community

As one of the biggest employers in the city, we want to be at the heart of the very community we serve.

By donating time, resource and financial assistance we can support initiatives and partnerships that are relevant and of value to our local communities. For more details about the causes we support click here

How are we performing?

Find out how we compare to BT, Talk Talk, Plusnet, Tiscali and Virgin every month according to independent global benchmarking company Epitiro. You can also see information about our Customer Service Delivery Performance.

Logo Epitiro
Overall Performance
1 Virgin Broadband 2.26
2 Karoo 2.63
3 TalkTalk Broadband 3.76

Find out more >

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